{"id":484,"date":"2020-02-03T18:04:27","date_gmt":"2020-02-03T18:04:27","guid":{"rendered":"https:\/\/thebouncehouseparty.com\/scranton\/?page_id=484"},"modified":"2024-04-06T12:37:24","modified_gmt":"2024-04-06T12:37:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thebouncehouseparty.com\/scranton\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Safety Video<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Browse our most frequently asked questions list below to learn everything you need to know!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, to avoid any monetary forfiture all reservations must be cancelled 72 hour prior to your delivery date, Cancellations within 72 hours will forfeit your full  payment.  All Cancellations prior to  72 hours and for inclement weather  will be issued an in store credit to be used with in one year from the date of the event,  Once we arrive on property,  there will be no refunds or credits. Additionally If you are Daring and want us to wait the weather out,  once we load the truck there are no refunds.  We pay for trucks and staff.  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we have to keep it plugged in the entire time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 70 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.  Please have the inflatable inflated for pickup.  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat surfaces do you set up on?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I wear shoes in the bounce houses?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, socks only<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I stay with my child for PNO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you do not, just fill out the liability form and your free to go. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you require a deposit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes all orders are paid in full at the time of the reservation. If your party or event is cancelled due to poor weather conditions, we will issue a store credit for one year.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre we responsible for the unit if it gets a tear or damaged in any way?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. (available damage waiver for normal wear and tear) If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit\/blower etc which can cost thousands of dollars and u9to loss of rental income from the unavailability of the inflatable.  We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the standard rental time include your set up time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. We arrive early to set up so you get the entire rental time to play<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payments do you take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We only accept checks from churches, schools, and other businesses 7 days minimum prior to event.<\/div><\/div>
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Inclement Weather<\/div>\n
For the safety of the children and our equipment and personnel, we will not setup equipment under the following conditions:<\/div>\n