Privacy Policy

The Bounce House party  is committed to preserving the privacy of all visitors to our website at www.theboucehouseparty.com Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.thebouncehouseparty.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill or deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at joe@thebouncehouseparty.com.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cancellation and Returns Policy

CANCELLATION POLICY FOR PNO, BDAY PARTIES or any events.

You can cancel your registration for events requiring pre-registration before one week prior for an instore credit.  Fees paid for meals or food are non refundable. After one week prior to the event a cancellation will forfeit all fees. Birthday, Fitness parties, PNO or any events that schedule bounces houses or space inside Elite Gamespeed NEPA are non refundable once the the reservation is booked, due to the facility space and equipment commitment to the party. This policy is strict since we financially commit to the employees, accommodations, and outside facilities.

Payment:
Payment in full is due at time of booking the reservation, We accept Business checks and must be at least 7 days before scheduled event, Credit Card or Cash Only.

Inflatable cancellations: Cancellations- 

Refunds:
Once equipment has been setup we do not offer refunds for any reason including weather.
If there is an equipment issue we will do our best to fix it, replace it with comparable equipment, or give you partial store credit towards a future event. Weather Cancelations will be given store credit for one calendar year, if paid in advance.

Store credit
Any monetary credit will be in the form of in-store credit/rain check applied to future rentals good for up to 1 year from date of cancellation.