Browse our most frequently asked questions list below to learn everything you need to know!
Yes, to avoid any monetary forfiture all reservations must be cancelled 72 hour prior to your delivery date, Cancellations within 72 hours will forfeit your full payment. All Cancellations prior to 72 hours and for inclement weather will be issued an in store credit to be used with in one year from the date of the event, Once we arrive on property, there will be no refunds or credits. Additionally If you are Daring and want us to wait the weather out, once we load the truck there are no refunds. We pay for trucks and staff.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 70 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. Please have the inflatable inflated for pickup.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
No, socks only
No, you do not, just fill out the liability form and your free to go.
Yes all orders are paid in full at the time of the reservation. If your party or event is cancelled due to poor weather conditions, we will issue a store credit for one year.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. (available damage waiver for normal wear and tear) If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars and u9to loss of rental income from the unavailability of the inflatable. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
No. We arrive early to set up so you get the entire rental time to play
- Local rain forecast above 45%
- High winds(14mph or higher)
- Muddy conditions
- Temperatures below 40 degrees
We recommend that you always reserve an alternate indoor location for your event such as a church, school or local gym or a Parks ‘n Rec indoor facility. Keep in mind, ceilings must be 18-20’ high to accommodate inflatables. We will work with you to reschedule your rentals if we are unable to set up due to environmental and/or weather conditions; You will be be given an instore credit to use within in 1 year. Once equipment has been loaded in the truck, no refunds or credits will be issued.
Yes, our rentals are constructed with quality and safety in mind! All units are constructed from commercial grade vinyl, with double stitching and are fire retardant.
Units are routinely sanitized beyond normal cleaning with an anti-bacterial/anti-microbial solution for additional protection.
We are committed to making sure you have a clean, healthy, and safe rental experience.
You will have an opportunity to inspect equipment at time of setup.
Our crews can and may need to clean equipment on site as logistics, travel factors (gravel or dirt roads) and weather can impact equipment condition.
We will deliver in stock equipment up to 10 miles free of charge when minimum order requirements are met.
Travel above 10 miles will require and additional fee of $29 and a $1.50 a mile.
Our inflatables are inflated using enclosed electric blower units that are powered by a standard 110 volt, 15-20 AMP, three-prong electrical outlet.
Each blower draws roughly 9-10 Amps (1,000 -1,100w). Larger units may require multiple blowers or higher horsepower equipment.
Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Other event equipment should not be placed on the same power source. The blower units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
A generator may be used to power the units if sufficient outlets/power is not available.
Immediately call us with any concerns regarding personnel or equipment. In case of a emergency, dial 911.
Power failure is the primary source of inflatable failures.
-Check the plugs, is the connection loose? Did someone trip it out of place?
-Is the Blower Motor still in the on position?
-Check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
-Immediately remove any persons playing in or on the inflatable during a power failure.
Typically delivered before mid-afternoon and picked up before dark, depending on the weather.
Multi Day Rentals are available.
No, please don’t cut your grass within 48 hours of the event unless your are going to bag the clippings. Freshly cut grass Grass and bounce houses don’t mix, it creates a cleaning mess.